Refund Policy

All of our sales are final and no refunds will be issued, but an exception could be made.

If you believe your situation warrants an exception, you can submit your account for review through tickets. You Can Contact Us Here.

All our clients are very important to us, that's why KillerRoi ("Company"), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://35.154.145.86 ("Website").
The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our Website. When this Policy mentions "we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refer to any product or item bought on our Website by You.

Last Revised: 2021-07-16 18:27:18

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email killerroi@pm.me.
This Refund policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. KillerRoi ("Company") reserves the right to take the final decision on all refund request.

No Refund Policy:-

Please contact our Support to begin the refund process, Support team will walk you through the process and help you.
Buyer Must Contact Personally Either Through Email Or Discord or The Website.
All Our Products Are Digital Which Means No Refund After Purchase.
You must understand that digital items are non-refundable. When you make a purchase you agree that you know about the no refund policy and you'll not get a refund unless it's a fault from our side and you've contacted us and given us a time of 3 days to check with everything. Once the digital items have been received and checked by you, you'll still have 3 days to check with everything and see if everything is working, after those 3 days no refund will be processed by us. In all cases we have the right to suspend the refund if we find that there is no fault from us.

If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund (Deadline is 3 days from the date of purchase).

Defective Item:-

In certain cases, such as defective, lag or any kind of problem you may face you may be required to provide evidence of the issue, such as a photo or video, in 3 days and if the issue is found and it's from us only then you're entitled to receive a refund.
You must contact our company at killerroi@pm.me within 3 days upon purchase and provide detailed information, such as:
 - Proof of purchase
 - Order number
 - Product name
 - Information about the defect, failure, lag part of the item(s).
 - Defect evidence (e.g. a photo or video of the item, a photo of the defective area.

When submitting a complaint, You must indicate how You wish the claim to be resolved:
 - To replace the defective item(s) with quality item(s).
 - To get a refund (if issue is found 3 days from purchase).

Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. KillerRoi ("Company") reserves the right to take the final decision on all refund request.